Dell Latitude 3189 2 in 1

The Dell Latitude 3189 was a mid-2017 Windows laptop developed in response to the demand for more robust devices for K12 schools.

In the coming days, I will populate this page with simple fixes to the most common issues I have experienced. This page is a work in progress, started on June 14, 2021.


 * Not powering on, or appears to not charge
 * (Internal MB cable loose, will add pics)
 * Left hinge failure, the brass heatserts break out of the chassis. Preventative measures best, if it gets wiggly then tighten the screws.
 * SSD is serviceable
 * Wireless NIC failure is not serviceable
 * Intel SSDs are notorious for failure
 * M.2 is SATA only
 * Keyboard model, cheap to replace.
 * US English: 0343NN and 343NN
 * Audio daughter board separate module, can be replaced if broken
 * LCD assembly kit link
 * Track pad ribbon cable not seated properly
 * How to determine if it is the charger or battery, battery communication in BIOS
 * HP chargers will likely not work, must use Dell branded chargers. Use knockoffs at your own peril.

Error light codes, common one is 3, 5 https://www.dell.com/support/kbdoc/en-us/000127927/a-reference-guide-for-latitude-notebook-and-tablet-diagnostic-indicators